About the Forum
The Telecommunication Customer Experience Forum is Cameroon’s Pioneer platform for stakeholders of the telecommunications sector to come together, network, learn industry trends, and inspire themselves on customer experience best practices and trends of the telecommunications sector.
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Keynote Presentations
Key note presentations and Panel discussions by people leading CX in Cameroon's biggest telecommunications organisations.
cameroon CX Research
The presentation of results of the Cameroon Customer Experience Index, with focus on the results obtained from the telecommunications sector.
High Value Training
High value training on the most relevant CX skills needed to build a culture of customer experience excellence within telecommunications institutions.
Speaker Panel
Our speakers are Directors, heads of Customer Experience, and CX & technology, Experts. These are people with vast experience leading CX Transformation programs or providing solutions that transform the delivery of customer experience in the telecommunications sector.
Habiba
Senior Manager Relation Client B2B - Orange Cameroun
Habiba
Senior Manager Relation Client B2B - Orange Cameroun
Clement YUYUN
Assistant Managing Director - Union Bank Cameroon
Clement YUYUN
Assistant Managing Director - Union Bank Cameroon
Roland KWEMAIN
Chairman - Go Ahead Africa Ltd 2010 JCI World President
Roland KWEMAIN
Chairman - Go Ahead Africa Ltd 2010 JCI World President
Marie-Rose DAYA T.
General Manager Customer Experience & Services - MTN Cameroon
Marie-Rose DAYA T.
General Manager Customer Experience & Services - MTN Cameroon
Blaise Etoa
Directeur Marketing & Communication - Société Générale Cameroun
Blaise Etoa
Directeur Marketing & Communication - Société Générale CamerounComing up soon...
Target Organisations
- Mobile Telephony companies.
- Call and contact Centers.
- Network and Internet solution providers.
- Telephony & IT Equipment stakeholders.
Themes
Leveraging Technology to improve Telco customer experience.
The Cameroon Customer Experience Index – Telecommunication Services
Designing, deploying and measuring customer experience programs in telecommunication companies.
Re-inventing customer loyalty in the telecommunications sector.
Masterclass / Training
- Developing high-value customer loyalty programs.
- Customer Design Thinking & Journey Mapping.
- The Customer Experience Strategic Management Plan.
Thèmes
- Miser sur la technologie pour améliorer l’expérience client des télécoms.
- L’indice d’expérience client du Cameroun – Services de télécommunication
- Concevoir, déployer et mesurer les programmes d’expérience client dans les services de télécommunication.
- Réinventer la rétention des clients dans le secteur des télécommunications.
- Meilleures pratiques et études de cas en matière de CX
Masterclass / Formation
- Développer les programmes de fidélisation des clients à forte valeur ajoutée.
- Le Customer Design Thinking et la cartographie du parcours client.
- Le plan de gestion stratégique de l’expérience client.
Agenda
Expert Pass
- Access to the forum disucssions sessions.
- Access to the Masterclass Sessions
- For Customer Experience Directors
Personal Pass
- Access to the forum discussions sessions.
- Access to the masterclass sessions.
- CX Practitioners, industry practitioners...
company Pass
- 5 People representing a company.
- Access to the full event and masterclass
- Company listed on event platforms.
Partners & Sponsors
Coming up soon...